Michelle M.

Michelle M. is a seasoned professional with a wealth of experience in technical support and customer service. A recent role at Verizon U.S.A. saw her excel in technical troubleshooting for Apple and Android devices, where she adeptly handled inbound calls. Prior to that, she served as a Customer Service Associate for Austin Moving Forward and Dallas Moving Forward, coordinating logistics requiring effective liaison between storage managers and interior designers. Her proficiency in service management is highlighted by her tenure with Agero, where she organized tow schedules as a Service Case Manager. Previously, at iiNet and TPG, she provided Level 2 Tech Support and supported field technicians. As a Complaints Manager at NBN, Michelle capably managed customer grievances. She brings technical proficiency from her education at Datamex Institute of Computer Technology and has a broad understanding of English and Tagalog.