MICHELLE L.
Junior BPO Technical Support Specialist
Open to offersNew to PlatformAbout
Michelle A. is a Licensed Professional Teacher with a Bachelor of Science in Industrial Education (Home Economics) from the Technological University of the Philippines. She brings hands-on experience in the BPO industry through her role in technical support at Foundever Philippines, where she delivered chat and email support, utilized Salesforce CRM for record management, and resolved customer issues with efficiency. Her previous work as a cashier at Ever Plus Supermarket involved accurate financial transaction handling and maintaining customer satisfaction, while her sales demo position at Project Ventures included conducting product presentations and client assistance. Michelle A. is recognized for her strong communication skills, organizational abilities, and adaptability in client service and technical environments.
Experience
Technical support
Foundever Philippines · 2020 — PresentProvided chat and email support, ensuring effective communication and resolution of issues. Managed records and maintained data integrity using Salesforce CRM. Approached customer concerns with patience and empathy, demonstrating adaptability to learn new tools and meet deadlines.Cashier
Ever Plus Supermarket · 2020 — 2020Executed financial transactions with precision while ensuring customer satisfaction.Sales Demo
Project Ventures · 2019 — 2020Executed product presentations and provided assistance with client inquiries.
Skills & Expertise
Education
- Bachelor of Science in Industrial Education (Home Economics)Technological University of the Philippines
Interested in this professional?
Sign in as an employer to save this profile or invite MICHELLE L. to a job.
Sign in as an employer