Michelle A.
Mid-Level Credit Risk Analyst
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English
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About
Michelle A. brings extensive experience in the BPO industry, having worked with international clients to showcase her prowess in financial analysis and service delivery. Currently an Advisor II, Transaction Processing-Senior Analyst at Concentrix Services Corp., she is accountable for managing financial reviews, processing credit increase requests, and ensuring high-quality communication and resolution of client issues utilizing the Synnex financial system CIS. In prior roles, she served as a Service Delivery Ops Senior Analyst at Accenture Inc., where she monitored the delivery performance of projects, managed client expectations, and coordinated workload distribution to meet agreed service level agreements. Her tenure as a Team Lead for Synnex Canada Collections involved supervising collection activities, ensuring compliance with credit procedures, and advancing positive work environments. Michelle has a strong technical background, marked by her participation in specialized training such as SAP and US-based credit analysis programs, and holds a Bachelor of Science in Computer Science from AMA Computer College.
Experience
Advisor II, Transaction Processing- Senior Analyst
Concentrix Services Corp. · 2023 — PresentHandled the spreading of financial data sourced from the reseller into the Synnex financial system CIS for the completion of essential financial reports. Processed credit increase requests via the TDSynnex financial system CIS, approving those deemed creditworthy while reassigning others to Senior Analysts for further review. Engaged in effective communication with teams to facilitate timely resolutions and clarified customer requirements to ensure clear understanding of issues.Service Delivery Ops Senior Analyst
Accenture Inc · 2022 — 2023Oversaw the delivery of programs and managed services effectively. Collaborated with project managers to establish project timelines and estimates, ensuring an equitable distribution of responsibilities. Monitored performance metrics and maintained compliance with statements of work and service level agreements while communicating with multiple stakeholders to manage expectations.Financial Services Representative II
Insight Direct Phils. · 2022 — 2022Managed a specific portfolio of client accounts receivable. Utilized mail and email systems to send out notifications to clients regarding delinquent payments and catered to special billing needs for strategic clients. Reached out to delinquent accounts through various communication channels to determine reasons for overdue payments and maintained detailed records of collection efforts.Team Lead for Synnex Canada Collections
Concentrix Services Corp. · 2020 — 2021Supervised collection activities and established collection procedures while fostering a positive team environment. Liaised with the management team in Canada, producing timely aging and management reports. Assessed team performance and identified areas for improvement, implementing action plans as necessary. Analyzed accounts receivable, resolved outstanding issues, and coached team members to ensure performance metrics were achieved.Senior Credit Analyst 2
Concentrix Services Corp. · 2017 — 2019Managed the financial reviews of assigned portfolios, which involved detailed examination of financial records. Processed credit increase requests in the Synnex financial system CIS and was responsible for obtaining necessary financial documentation from resellers for compliance reviews.Collection Specialist
Maersk Global Services Centres · 2016 — 2017Created and dispatched statements of accounts to clients and reviewed reports to identify outstanding invoices. Generated daily call lists for collectors and ensured timely updates to the order to cash team regarding payment applications.Credit Analyst
Synnex-Concentrix Inc · 2015 — 2016Analyzed credit data and financial statements to assess risk in extending credit and prepared corresponding risk reports. Recommended payment plans based on comprehensive evaluations of customer records and collaborated with credit associations for exchange of credit information.Collections Specialist
Synnex-Concentrix Inc · 2013 — 2014Managed assigned accounts within a portfolio, focusing on financial condition assessments and resolving invoice disputes. Assisted in the preparation of AR reports and led all collections activities, ensuring updates to customer records were accurate post-inquiries.Vendor Program Specialist
Ingram Micro Phils. · 2012 — 2013Supported sales and internal departments by administering vendor pricing programs and ensuring compliance with program terms. Analyzed vendor approvals and processed requests in alignment with service level agreements.Sales Tax Analyst
Brady Philippines · 2010 — 2012Contacted new customers to request tax exemption certificates, entered the received information into systems and monitored for expiration. Issued credit memos as necessary concerning customer accounts.Credit Analyst
Brady Philippines · 2009 — 2010Evaluated creditworthiness of applicants for credit lines and established appropriate limits based on risk policy metrics. Facilitated the resolution of credit issues in collaboration with sales and other departments, while actively managing declined credit card payments.CSR
Brady Philippines · 2007 — 2009Conducted outbound prospecting calls and sales to US clients across diversified divisions while ensuring data accuracy in customer records. Coordinated with supervisors to resolve account discrepancies and contributed to team objectives.Personnel Officer
Ports Network Corporation of Manila · 1995 — 2000Assessed applicants for various positions, processed payroll on a regular schedule, and managed salary disbursement activities. Handled client communications and follow-up collections.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceAMA COMPUTER COLLEGE · 1989 — 1995
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