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Michelle A. — Senior Customer Service and Sales Specialist from Philippines

Michelle A.

Senior Customer Service and Sales Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Michelle C. A., based in Plaridel, Bulacan, Philippines, is a highly experienced Customer Service and Sales professional with over 20 years of industry expertise, including 15 years in the BPO sector and more than 7 years in remote/home-based roles. She has deep experience in team leadership, dispatching, and inside sales, as well as strong proficiency in cold calling and account management. Michelle has operated across US and UK markets, demonstrating a track record of success in providing exceptional customer support. In her role as a Client Success Specialist at 8Twelve Mortgaga, she adeptly managed recruitment and onboarding processes. At Jas'Ask Co, she served as a State Lead, responsible for dispatching and scheduling medical transportation in the US. Her role as a Territory Manager at Rushable involved conducting product demos and presenting online ordering solutions to restaurant owners, while her experience at Bobtail included cold calling and client onboarding. Michelle's comprehensive industry experience also spans positions at Vianai, CrewBloom/AfterShokz, NAS Outsourcing, TrueCare24, Nuage, Convergys, VXI Global Holdings, and 24/7 Contact Solutions.

Experience

  • Client Success Specialist

    8Twelve Mortgaga · 2024 — 2026
    Scheduled interviews for mortgage agent candidates and coordinated the hiring process. Followed up on pending documents to ensure timely completion and assisted with onboarding new agents, providing initial setup and guidance.
  • State Lead / Team Lead (Dispatcher & Scheduler)

    Jas’Ask Co – Home-Based · 2019 — 2026
    Managed inbound calls from members regarding trip scheduling and driver ETAs. Scheduled and dispatched trips for medical appointments while ensuring service quality and compliance.
  • Territory Manager

    Rushable – Home-Based · 2021 — 2024
    Conducted product demonstrations for restaurant owners and managers. Explained online ordering solutions to enhance business adoption.
  • Inside Sales Representative

    Bobtail – Home-Based · 2022 — 2023
    Executed cold calls to trucking companies and drivers to promote financial services. Served as the first point of contact for new carriers, assisting clients through phone, email, and text during the onboarding process.
  • Consultant Representative (Seasonal)

    Vianai – Home-Based · 2022 — 2022
    Performed outbound surveys and calls.
  • Customer Service – Email Support (Seasonal)

    CrewBloom / AfterShokz (Shokz) – Home-Based · 2021 — 2022
    Addressed customer tickets related to warranties, refunds, and troubleshooting, maintaining high levels of customer satisfaction through effective communication.
  • Cold Caller / Appointment Setter

    NAS Outsourcing – Home-Based · 2020 — 2021
    Contacted businesses to schedule presentations for outsourcing services.
  • Encoder / Sales Development Representative

    TrueCare24 – Home-Based · 2020 — 2020
    Encoded COVID-19 patient test data and contacted schools to arrange appointments for staff vaccination programs.
  • Inside Sales Representative (Part-Time)

    Nuage – Home-Based · 2020 — 2020
    Conducted cold calling for real estate services.
  • Internal Sales Associate (Part-Time)

    Homestays – Home-Based · 2020 — 2020
    Executed cold calls for real estate and insurance leads.
  • Customer Service Representative / Sales Associate

    Convergys – Quezon City · 2018 — 2019
    Provided inbound and outbound support for phone, internet, and cable services, addressing billing inquiries and managing customer requests.
  • Customer Service Representative / Sales Associate

    VXI Global Holdings – Quezon City · 2011 — 2017
    Focused on retaining customers who were canceling services and selling mobile devices and service plans, while also addressing billing and setup inquiries.
  • Customer Service Representative

    Convergys – Quezon City · 2009 — 2011
    Managed billing inquiries, program changes, and basic technical support.
  • Sales Representative

    24/7 Contact Solutions – Quezon City · 2006 — 2009
    Updated business listings and renewed online advertising subscriptions.
  • Sales Representative / Subject Matter Expert

    BAK Asia Inc. – Quezon City · 2004 — 2005
    Handled outbound and inbound sales for TV shopping products, validating sales and managing supervisor escalation calls.

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