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Michelle D. — Junior Customer Service Representative from Philippines

Michelle D.

Junior Customer Service Representative

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Michelle D. is an experienced customer service professional with a background in industries such as retail, healthcare solutions, and business process outsourcing. Having served as a Chat Associate at TTEC for Aldi and a Customer Service Representative at Task Us for DoorDash, Integris, Telstra, and CVS, Michelle D. supported customers in highly dynamic and diverse environments, including locations in Pasay City and La Union. Her early experience includes sales responsibilities at Myrna's Grocery Store in Mangaldan. Through these positions, Michelle D. developed strong verbal and written communication abilities, and demonstrated computer literacy while handling customer inquiries and transactions across retail and healthcare accounts. She holds a Bachelor of Elementary Education and a Bachelor of Computer Science from Don Mariano Marcos Memorial State University.

Experience

  • Chat Associate

    TTEC · 2024 — 2024
    Handled chat-based customer service inquiries for Aldi, addressing customer concerns and providing information through online chat channels.
  • Customer Service Representative

    Task Us · 2022 — 2023
    Managed customer service issues for Doordash customers by assisting with order-related concerns and support requests.
  • Sales Lady

    Myrna's Grocery Store · 2012 — 2013
    Assisted customers at the grocery store by providing product information and processing sales transactions.
  • Telstra Customer Service Representative

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    Provided customer service support for Telstra, assisting clients with telecommunications-related inquiries.
  • Integris Customer Service Representative

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    Supported customers for Integris by addressing inquiries and resolving service-related issues.
  • Customer Service Representative

    Alorica
    Responded to CVS customer service inquiries, resolving questions and assisting with various customer requests.

Skills & Expertise

Education

  • Bachelor of Elementary Education- Major in Pre-School Education
    Don Mariano Marcos Memorial State University- SLUC · 2014 — 2018
  • Bachelor of Computer Science
    Don Mariano Marcos Memorial State University- SLUC · 2011 — 2012

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