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Michiko M. — Senior Account Manager from Philippines

Michiko M.

Senior Account Manager

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Michiko M. is a seasoned Sales and Account Management Leader with over 10 years of experience specializing in logistics, travel, and distribution. In her current role as a Senior Account Manager at XDE Logistics, she has excelled in client retention and operational efficiency, designing logistics solutions that enhance delivery processes and negotiate contracts leading to significant revenue growth. Previously, as an Area Sales Manager with Archipelago Philippines Ferries Corp., Michiko achieved sales targets rapidly and expanded market presence through strategic partnerships. Her tenure at Getaway Tours International Inc. was marked by a consistent track record of exceeding sales targets and developing customized travel solutions to strengthen client retention. Successfully minimizing shipment delays and elevating customer satisfaction are testament to her adeptness in streamlining operations and optimizing pricing strategies. Michiko holds a B.S. in Tourism Management from De La Salle University-Dasmariñas, further underscoring her expertise in the travel sector.

Experience

  • Senior Account Manager

    XDE (Ximex Delivery Express) Logistics · 2019 — Present
    Enhanced client retention through proactive account management and devised logistics solutions to improve delivery efficiency. Engaged in contract negotiations that resulted in increased revenue and streamlined operations to reduce shipment delays, consistently exceeding sales and service key performance indicators.
  • Area Sales Manager

    Archipelago Philippines Ferries Corp. (Fast Cat) · 2019 — 2019
    Met sales targets within five months and broadened market presence through strategic partnerships. Performed market analysis to optimize pricing and profit margins while delivering customized shipping solutions to boost customer satisfaction.
  • Account Manager

    Getaway Tours International Inc. · 2012 — 2018
    Drove an increase in repeat bookings through effective relationship management and regularly surpassed annual sales targets, significantly contributing to revenue growth. Developed tailored travel solutions to enhance client retention and secured exclusive deals for improved customer value. Enhanced booking turnaround times, reducing service issues and improving customer satisfaction.
  • Reservation & Ticketing Staff

    Zheng Travel · 2011 — 2011
    Assisted in reservation and ticketing operations, ensuring accuracy and efficiency.

Skills & Expertise

Education

  • B.S Tourism Management
    De La Salle University- Dasmariñas · 2007 — 2011