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Miguel O. — Mid-Level Client Communication Specialist from Nicaragua

Miguel O.

Mid-Level Client Communication Specialist

Nicaragua 2-3 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

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Experience

  • Cold Sales Agent

    CallCore · 2024 — 2024
    Executed strategic cold outreach to generate sales, employing persuasive communication to address customer concerns. Showcased strong product knowledge to recommend tailored solutions confidently. Operated within a performance-driven environment focused on meeting strict KPIs and revenue goals.

  • Client Intake & Appointment Coordinator

    Sales Gig
    Delivered customer support through various channels, including chat, email, and phone, ensuring prompt resolution of issues. Addressed customer inquiries and complaints while demonstrating professionalism and empathy. Utilized CRM tools for tracking and managing customer interactions, consistently achieving KPIs related to response times and customer satisfaction. Conducted structured client qualification calls, gathered detailed client data, scheduled consultations based on eligibility, and maintained precise CRM documentation while handling sensitive information with discretion.

Skills & Expertise

Architectural ServicesProduct DesignCustomer Service RepresentativeSalesAppointment SetterAccounts Payable

Education

  • Bachelor of Arts in English
    Catholic University Redemptoris Mater · 2019 — 2026
  • General Practitioner
    American Nicaraguan School · 2013 — 2015

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