Minatirani M.

Minatirani M. is a skilled Customer Support Executive with experience in managing escalations and complex customer service inquiries. Her background includes significant tenures at Tech Mahindra and Teleperformance, where she demonstrated expertise in inbound and outbound support processes for top companies like Jio Mart, Reliance Digital, and Flipkart. At Tech Mahindra, she effectively handled complex inbound escalation calls, collaborating with logistics and technical teams to enhance service delivery and reduce recurring issues. During her time at Teleperformance, Minatirani focused on proactive outbound follow-ups, slashing the open ticket backlog and bolstering customer retention rates. Her proficiency is further highlighted by her consistent achievement of key performance indicators such as Average Handling Time (AHT) and Customer Satisfaction scores. She holds a Master in Science in Zoology from Centurion University and has complemented her technical skills with a Postgraduate Diploma in Computer Application (PGDCA).