Mishka S.

Mishka S. is a seasoned Customer Service Professional with nine years of extensive experience in high-volume retail, cashier operations, and administrative support, particularly in service center operations and funeral claims processing. Her adept handling of over 50 customer queries daily and processing of 100+ POS transactions per shift underlines her ability to maintain high customer satisfaction consistently. Bilingual in English and Afrikaans, Mishka excels in using MS Office, POS systems, and CRM tools to achieve service excellence. Her tenure as a Service Centre Operator at Edgars, Cape Town, involved resolving customer queries and processing funeral claims with confidentiality and compliance, while her roles at Jet and Game in Cape Town demonstrated her expertise in assisting customers, managing inventories, and efficient cash handling. Mishka's educational background includes a computer course certification focusing on MS Office and web design fundamentals, underpinning her technical skills.