Mmakgomo R.

Mmakgomo Rachel M. is a dedicated bachelor of social sciences graduate specializing in psychology and sociology. During her academic journey at the University of the Free State, she honed her expertise in customer service, focusing on query resolution and relationship management. Her role as a Customer Care Agent at Merchants Pty Ltd allowed her to apply her strong interpersonal and communication skills in real-world scenarios, managing high call volumes and assisting with product queries and troubleshooting. Skilled in Microsoft Excel for data entry and reporting, Rachel has demonstrated her ability to execute projects within team collaborations effectively. Her combination of professional and educational experiences in Johannesburg enhances her ability to build lasting networking relationships and deliver exceptional consumer care.