MOHD M.

Mohd M. is a seasoned Customer Service & Chat Support Specialist with over three years of experience serving the e-commerce and telecom sectors. In his role at Tech Mahindra, based in Noida, he delivers exceptional service by resolving complex customer issues related to orders, deliveries, and account matters, while consistently meeting productivity and quality benchmarks. During his tenure at Teleperformance in Kolkata, he efficiently handled payment queries and compliance checks, achieving notable performance in sales and customer satisfaction. Previously at Startek in Lucknow, he managed high call volumes, ensuring order tracking and refunds handled proficiently. Mohd's educational background includes a Bachelor of Commerce from Govt. Degree College, Srinagar. Adept in communication and problem-solving, he excels in driving customer satisfaction and achieving high performance metrics, such as increasing satisfaction scores by 20% and maintaining a high first contact resolution rate.