Mon J.
Junior IT Helpdesk Technician
Open to offersNew to PlatformAbout
Mon J. is an accomplished IT Helpdesk Support Technician with substantial experience in desktop support, technical troubleshooting, and network operations. With a background at Sophi Outsourcing, he has demonstrated proficiency in diagnosing and resolving hardware, software, connectivity, and user access issues. His expertise includes configuring workstations, peripherals, and physical security systems like CCTV and biometric access. Mon J. is well-versed in industry-standard tools such as Microsoft 365, Active Directory, and firewall monitoring. Furthermore, he supports IT asset management and SOC 2 Type II compliance activities, ensuring reliable IT services. Previously, he honed his communication and customer service skills during his tenure as a Customer Service Representative at Qualfon. He holds undergraduate credits toward a Bachelor of Computer Engineering from Negros Oriental State University and Asian College of Dumaguete City.
Experience
IT Helpdesk Support/Technician
Sophi Outsourcing · 2026 — 2026Delivered technical support for hardware, software, and network issues, including troubleshooting workstations, Microsoft 365, and peripheral devices. Facilitated network security operations by monitoring firewalls and diagnosing connectivity problems. Configured workstations, IT equipment, biometric access, door access systems, and CCTV. Oversaw IT asset management and handled service requests and incident management to ensure effective IT operations. Assisted in employee onboarding and contributed to SOC 2 Type II compliance efforts while collaborating with users and IT teams.Customer Service Representative
Qualfon · 2025 — 2025Provided customer support by effectively communicating solutions and enhancing client satisfaction. Developed strong relationships with customers to foster loyalty and trust.
Skills & Expertise
Education
- Bachelor of Computer Engineering UndergradAsian College of Dumaguete City · 2023 — 2026
- Bachelor of Computer Engineering UndergradNegros Oriental State University · 2020 — 2023
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