mona L.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Monaliza G. has extensive experience as a Customer Service Advocate in the healthcare and fitness industries. At Optum, Inc. (2021-2025), she managed high-volume calls, resolved patient concerns, and provided clear information on healthcare services, insurance, and billing, utilizing her communication skills and maintaining patient confidentiality per HIPAA standards. With Teleperformance (2014-2019), she supported student loan borrowers by assisting with repayment options and ensuring compliance with federal and company regulations through her problem-solving skills and attention to detail. In the fitness sector (Gold’s Gym, Intercon, Fitness First, 2007-2012), Monaliza G. promoted memberships, guided facility tours, and maintained client records while achieving sales targets. She is fluent in English and Tagalog and holds a Bachelor of Science in Psychology from New Era University.
Experience
Customer Service Advocate
Optum, Inc · 2021 — 2025Handled high-volume calls to address patient concerns, clarified details regarding healthcare services, insurance, and billing, and ensured confidentiality of patient information in compliance with the Health Insurance Portability and Accountability Act.Customer Service Representative
TELEPERFORMANCE · 2014 — 2019Provided support to student loan borrowers by assisting with repayment options, resolving account inquiries, and processing loan applications, while maintaining records and adhering to both federal and company regulations.null
GOLD’S GYM, INTERCON FITNESS FIRST, PHILS · 2007 — 2012Promoted fitness memberships by guiding prospective members through facility tours, explaining membership options, and maintaining client records, with a focus on achieving sales targets and delivering a positive customer experience.
Skills & Expertise
Education
- Bachelor of Science Major in PsychologyNEW ERA UNIVERSITY · 1991 — 1995
- Elementary and High SchoolSACRED HEART COLLEGE · 1981 — 1990
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