Monette N.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Monette N. is a seasoned Customer Support Specialist with over 13 years of professional experience spanning the customer service, technical support, financial services, e-commerce, and AI data annotation sectors. She has delivered multi-channel support for well-known brands such as Wine.com, Dr. Martens US, Black Diamond Equipment, T-Mobile, X Fenty, and Walgreens, utilizing advanced CRM platforms like HubSpot, Salesforce, and Zendesk to resolve inquiries, manage accounts, and ensure customer satisfaction. Monette’s background includes financial chat support with Commercium Financial, data annotation for machine learning projects, credit processing at Equifax U.K., and technical troubleshooting for Comcast and Clearwire clients. Her responsibilities have encompassed account management, billing support, and technical troubleshooting, with additional expertise in data entry, data annotation, and ESL teaching for international students. Monette is immediately available for remote or hybrid roles.
Experience
Freelance Email Support Specialist & Account Manager
Watch Duty · 2024 — PresentDeliver email support and address complex billing issues for Watch Duty customers. Manage customer accounts through HubSpot by updating contact information and keeping precise records.Researcher
Research and Leadership Consulting · 2024 — 2024Conduct research by tracking and tracing names, utilizing Google Maps for location identification, and confirming phone numbers through cold-calling.Appointment Setter
Concentrix (Work From Home) · 2024 — 2024Efficiently scheduled vaccination appointments for Walgreens patients while accurately directing them to the nearest clinic. Researched availability of vaccines for patients.Customer Support Specialist
PartnerHero Inc. (Work From Home) · 2022 — 2024Provided support across multiple channels, including chat, email, and phone, for clients such as Wine.com, Dr. Martens US, and Black Diamond Equipment. Managed customer inquiries using various CRM platforms.T-Mobile Expert Support Agent
Concentrix Nuvali · 2022 — 2022Handled sales, customer retention, and technical troubleshooting for T-Mobile services, including the sale of new lines and phones.X Fenty Chat Support Agent
Connempathy Tijuana Call Center · 2021 — 2022Managed multiple chat conversations concurrently while also providing support via phone and email. Issued tracking updates for shipped orders and processed refunds and returns.Freelance Data Annotation Specialist
Company not specified · 2018 — PresentExecute precise data entry and perform specialized annotation tasks for various clients, including voice and image annotation to assist AI and machine learning projects.Chat Support Agent
Commercium Financial · 2016 — 2018Delivered chat support for financial money transfer services, including account management, password resets, charge explanations, and discount provision.Part-time ESL Teacher
Enrichment Tutorial Center · 2012 — 2014Instructed English as a second language and other academic subjects to foreign students, developing tailored learning modules for various educational levels.Comcast Technical Support
Convergys Philippines · 2013 — 2014Performed troubleshooting for LAN internet connections and issues related to cable boxes.Clearwire Technical Support
NCO Quezon City · 2012 — 2013Conducted extensive troubleshooting and remote resets for wireless modems, supporting multiple operating systems, including Mac, Windows 7, and Android.Financial Agent
Equifax U.K. · 2012 — 2012Processed credit reports and issued credit scores to UK customers, verifying the authenticity of public documents such as passports, birth certificates, and driving licenses.Manager
Danzel Candle Factory · 2002 — 2004Managed a team of 20 employees, overseeing responsibilities including payroll, production, reporting, and marketing activities.
Skills & Expertise
Education
- Development Communication, Major in JournalismVisayas State University · 2009 — 2012
- High School Education, Major in General ScienceISPSC Ilocos Sur, Philippines · 2004 — 2005
- Veterinary MedicineDMMSU Bacnotan, Philippines · 1999 — 2001
- Associate in Computer ProgrammingSTI Dasmarinas Branch, Philippines · 1997 — 1998
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