Monica

Monica A. M. is a seasoned Customer Service Representative with over five years of experience in the healthcare and financial services industries. She has specialized expertise in medical billing, insurance claims processing, and patient relations. Her ability to manage high-volume inquiries and resolve complex issues is well-documented, having met and exceeded Key Performance Indicators (KPIs) like Customer Satisfaction (CSAT) and First Call Resolution (FCR) at Ubiquity Global Services, where she also served as a Subject Matter Expert (SME). Her role involved providing real-time support and guidance on intricate cases. At iQor Philippines, Monica adeptly assisted patients in understanding billing intricacies and coordinated with insurance providers to ensure claim accuracy. Her commitment to maintaining compliance with HIPAA and other regulatory standards underlines her thorough understanding of industry-specific requirements. Monica's skill set is enhanced by her proficiency with Electronic Health Records (EHR) and medical billing software, underscoring her versatility and effectiveness in customer service.