Monica L.
Mid-Level Operations Coordinator
Open to offersNew to PlatformAbout
Monica L. is an operations professional with experience in team supervision and business operations in the BPO, retail, and food service industries. As an Operations Coordinator / Team Lead at NovoVA Business Solutions Inc. (2024–2026), she supervised teams, coordinated with account managers to maintain client satisfaction, and managed CRM systems to ensure accurate tracking of client and workflow data. Her prior roles as Store Supervisor at Elactroword Inc. and Shoemart Inc. involved leading retail teams, driving sales, overseeing inventory and daily reporting, and organizing high-impact events. At Red Ribbon Bakeshop Inc., Monica L. managed restaurant operations, staff scheduling, and implemented process improvements. Her expertise covers operations coordination, project and workflow management, and demonstrated ability in process improvement within fast-paced environments.
Experience
Operations Coordinator / Team Lead
NovoVA Business Solutions Inc. · 2024 — 2026Supervised and coached a team to ensure productivity and performance targets were met. Coordinated with account managers to maintain client satisfaction and seamless operations. Managed CRM systems for accurate tracking of client and workflow data. Monitored key workflows to ensure timely task completion and reduce operational errors.Store Supervisor
Elactroword Inc. · 2022 — 2024Led a retail team focused on driving sales performance and achieving operational excellence. Managed stock, daily reporting, and customer relations for smooth store operations. Conducted performance reviews while coaching and mentoring team members to enhance their capabilities.Store Supervisor
Shoemart Inc. · 2018 — 2021Directed a retail team towards achieving sales targets and maintaining operational efficiency. Oversaw inventory management, customer service, and daily reporting to ensure seamless store operations. Conducted performance reviews and provided coaching to strengthen team skills. Organized large-scale events aimed at boosting sales and engaging customers.Assistant Restaurant Manager
Red Ribbon Bakeshop Inc. · 2016 — 2018Managed daily restaurant operations including staff scheduling, inventory management, and customer service. Implemented process improvements to enhance team efficiency and customer satisfaction. Trained and supervised staff to maintain high performance standards.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceKolehiyo ng Lungsod ng Lipa · 2013 — Present
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