Monica S.

Monica S. is an experienced Customer Service Representative with a background in the healthcare, technology, and business process outsourcing industries. She has managed live calls, chats, and email handling across organizations such as Sagility, Xtend Ops, Concentrix, and IBEX Global Solutions, where her responsibilities included assisting elders with health benefits, processing medical appointment scheduling as a Virtual Assistant and Medical Receptionist, managing order returns, exchanges, and refunds, and providing troubleshooting for Microsoft accounts and applications. Monica is trained in HIPAA compliance and appointment scheduling, and has demonstrated strong written communication and professional email etiquette within fast-paced environments. Her contributions have earned recognition as a "Client Superstar" among her clients.