Mora R.

Moratuwa R. is a seasoned Customer Care professional with extensive experience in delivering exceptional support and managing complex customer interactions. During his tenure as a Customer Care Consultant at Webhelp and CSS Credit Solutions, he honed his skills in handling high call volumes and created positive customer experiences through effective collaboration and adaptability, especially during peak periods. In his current role at CSS Credit Solutions, he specializes in outbound sales, particularly in medical and life insurance, catering to an American clientele. His proficiency in Microsoft Office and ability to manage high-pressure situations demonstrate his steadfast commitment to customer satisfaction. Moratuwa's robust background in customer service, along with his analytical reasoning and leadership capabilities, makes him a reliable asset to any organization seeking to enhance service delivery. His educational foundation includes a diploma in Clinical Nursing from Alison.com, further underscoring his dedication to continuous improvement and professional development.