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Morta — Mid-Level Customer Service Assistant Manager from South Africa

Morta

Mid-Level Customer Service Assistant Manager

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Cassandra M. is an experienced professional dedicated to the customer service industry, with a comprehensive background spanning roles from assistant management to sales assistant positions. At Petworld Somerset XXL, she served as an Assistant Manager, where she excelled in team management, customer relations, stock handling, and corporate communications. She adeptly handled petty cash, ordering, and daily shop operations. Her technical proficiency is demonstrated through the use of systems like HikeUp and Xero, enabling her to manage stock levels, sales, and product information effectively. Previously, Cassandra honed her skills as a sales assistant at Obey Your Body, focusing on cosmetic sales and kiosk supervision. Her foundation in retail was strengthened at Woolworths, where she managed online shopping operations, customer queries, and staff training. Her educational background includes computer and sales training at Cornerstone College, complementing her robust practical experience.

Experience

  • Assistant Manager

    Petworld Somerset XXL · 2018 — 2025
    Managed daily operations of the store, including placing orders and conducting bank runs. Built and maintained relationships with customers while overseeing team management and training of new staff. Handled customer inquiries and managed point of sale operations, as well as email correspondences. Utilized HikeUp for stock management and data retrieval, and Xero for sales tracking and stock control.
  • Sales Assistant

    Petworld Somerset XXL · 2016 — 2018
    Operated as a cashier and managed the online store while overseeing stock on shelves. Provided customer service and handled cash transactions.
  • Sales Assistant

    Obey Your Body · 2014 — Present
    Conducted sales of various cosmetic products to both new and existing clients. Managed cash transactions and oversaw stock management at the cosmetic kiosk.
  • Online Personal Assistant

    Woolworths · 2011 — 2014
    Served as the lead online shopping assistant, assigning staff duties and working flexible hours, including night shifts. Resolved customer queries and managed transport logistics while training staff and handling cash.
  • Cashier

    Woolworths · 2009 — 2011
    Acted as the main cashier supervisor with responsibilities for cash handling, staff training, and stock control. Addressed and resolved customer inquiries effectively.

Skills & Expertise

Education

  • Diploma in Computer Training
    CORNERSTONE COLLEGE · 2009 — Present
  • Diploma in Call Centre Training
    CORNERSTONE COLLEGE · 2009 — Present
  • Diploma in Sales Training
    CORNERSTONE COLLEGE · 2009 — Present
  • High School Diploma
    Gardens Commercial · — — 2008

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