Mr B.
Business Owner
Open to offersNew to PlatformPortfolios
About
Brent A. is a dynamic professional based in the City of Cape Town, South Africa, with extensive experience in data analysis, operations, and online advertising across several industries, including corporate, retail, industrial, and life assurance sectors. As the Founding Director at Jeevos Trading (PTY) Ltd, he plays a pivotal role in addressing unemployment through local manufacturing and strategic importation. At Label Fusion, he demonstrated his expertise in managing service delivery and exceeding sales targets. Previously, as an Executive: Operations at Lion of Africa Life Assurance Company Limited, Brent focused on optimizing service delivery, achieving financial goals, and enhancing quality monitoring systems. His role as Corporate Operations Manager at Glacier involved process improvement and risk management to boost productivity. At Old Mutual, he excelled in client relations, ensuring client satisfaction and regulatory compliance. Brent holds a Higher Certificate in Business Management from Stellenbosch Business School, further underpinning his strong foundation in business and management skills.
Experience
Sales & Marketing
Label Fusion · 2019 — 2023Oversaw service delivery in alignment with SLAs, enhancing customer experience, conversion rates, quality, and resolution of queries. Developed and executed a strategic business plan aimed at expanding the customer base. Fostered strong customer relationships by understanding needs and presented sales reports and forecasts to the director. Monitored emerging market trends and competitive products.Founding Director
Jeevos Trading (PTY) Ltd · 2022 — PresentEstablished a corporate, retail, and industrial supply company in South Africa focused on local manufacturing and importation.Executive: Operations
Lion of Africa Life Assurance Company Limited · 2017 — 2019Directed service delivery in compliance with SLAs, focusing on customer experience, conversion, quality, and compliance. Achieved financial targets through effective management of billable hours and analyzed data to identify performance improvement opportunities. Created functional requirement documents and identified innovation opportunities to support client initiatives. Managed the Quality Monitoring Program and implemented a capacity planning framework.Corporate Operations Manager
Glacier · 2014 — 2017Evaluated and enhanced processes and client communication to optimize operational effectiveness while managing operational risks. Ensured high productivity within teams by promoting accuracy and tested turnaround times against client expectations and competitors. Facilitated best practice investigations within administration teams and oversaw the implementation of new technology and processes. Established professional relationships with corporate clients and developed service level agreements.Client Relations Manager
Old Mutual · 2012 — 2014Resolved escalated client queries and complaints, strengthening relationships between clients and Old Mutual Wealth. Facilitated problem resolutions across the organization while ensuring service delivery adhered to business practices. Managed reputational risks and recommended alternative solutions through thorough evaluations.Skills Coach
Old Mutual · 2010 — 2012Enhanced the development and performance of client operations staff by integrating coaching with quality standards. Served as a resident expert for assigned processes and created Standard Operating Procedures. Assisted team members with queries and prioritized staff development. Analyzed work trends and identified training needs while mentoring staff and conducting quality assessments of call center interactions.
Skills & Expertise
Education
- Higher Certificate in Business ManagementStellenbosch Business School · 2015 — 2016
- Senior CertificateWynberg Senior Secondary School · 1993 — 1995
Interested in this professional?
Sign in as an employer to save this profile or invite Mr B. to a job.
Sign in as an employer