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MS S. — Senior Banking Customer Service Administrator from South Africa

MS S.

Senior Banking Customer Service Administrator

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Sinoxolo M., with over 15 years of experience, excels in customer service, administration, and client relations within the banking industry. Based in Sydenham, Port Elizabeth, Sinoxolo has demonstrated strong capabilities in resolving client queries, handling front desk operations, and supporting marketing activities. At Standard Bank of South Africa, Sinoxolo expertly opened and maintained client accounts, managed bank reconciliation, and led a team of tellers, ensuring effective service delivery. In the role of Administrator at Folivex, Sinoxolo was key in processing invoices, maintaining accurate records, and executing marketing support tasks. With proficiency in Microsoft Office and CRM tools, Sinoxolo's detail-oriented approach and professional communication skills consistently deliver exceptional customer experiences. An education from Good Hope Seminary and further qualifications like a Higher Certificate in Banking and Salesforce Curriculum underpin Sinoxolo's solid foundation in the banking sector.

Experience

  • Administrator

    FOLIVEX · 2024 — 2026
    Managed invoice processing with accuracy while handling front desk operations. Welcomed clients and delivered professional customer service. Supported marketing initiatives and performed general administrative tasks, ensuring efficient completion of daily office operations.
  • Banking, Customer Service & Administration

    STANDARD BANK OF SOUTH AFRICA · 2008 — 2023
    Opened and maintained client accounts, delivering professional customer service to enhance client experiences. Addressed and resolved client queries efficiently. Carried out bank reconciliation tasks and managed reception duties, assisting clients with their banking needs. Undertook general administrative responsibilities while serving as a Team Leader – Tellers, supporting team members in ensuring effective service delivery through direct client communication, both face-to-face and via telephone.

Skills & Expertise

Education

  • Grade 12
    Good Hope Seminary · — — 2001
  • Higher Certificate in Banking
    Cornerstone

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