MUHAMAD Y.

Muhamad Yusuf B. brings over a decade of experience in the field of customer service and network technical support, primarily within the telecommunications industry at PT Telkom Akses in Surabaya. From August 2015 to January 2022, he served as a Technician B2B, where he was responsible for maintaining and improving customer satisfaction. Advancing to the role of Helpdesk B2B from January 2022 to April 2026, Muhamad Yusuf B. handled customer complaints professionally and executed network configuration to meet client requirements, consistently delivering effective solutions to technical issues. His role required regular coordination with the technical team for prompt resolution and utilized his strong problem-solving and communication skills to achieve sales and service targets. He is also proficient in Microsoft Office and possesses a background in Design Komunikasi Visual from SMKN 1 Surabaya.