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muhamad I. — Junior IT Support Specialist from Indonesia

muhamad I.

Junior IT Support Specialist

Indonesia 3-6 years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Muhamad I. is a final-year student in Informatics Engineering from Bandung, Indonesia, currently focusing on the crossroads of IT Support and customer service. At PT Griya Pratama (Yogya Group), he is fully responsible for maintaining, monitoring, and troubleshooting hardware, software, and network infrastructure, ensuring smooth daily operations and reducing downtime. Previously, at PT Infomedia Nusantara, he managed customer interactions in a call center environment, emphasizing professionalism and efficient ticket handling. Early in his career at Istanbul Kebab Turki, he gained operational experience in inventory management and team coordination. With a strong foundation in technical troubleshooting, network management, and proficiency in Microsoft Office, Muhamad approaches challenges with a disciplined and adaptable mindset. He is completing his S1 in Informatics Engineering from STMIK Indonesia Mandiri Bandung.

Experience

  • IT Support

    PT GRIYA PRATAMA (YOGYA GROUP) · 2024 — Present
    Maintained, monitored, and troubleshot hardware, software, and network infrastructure within the company's work area. Provided prompt technical support to all end-users to minimize issues and ensure smooth daily operations. Analyzed and resolved system disruptions efficiently using a problem-solving approach to maintain employee productivity.

  • Call Center

    PT INFOMEDIA NUSANTARA · 2022 — 2023
    Managed and addressed customer complaints, inquiries, and information needs with a focus on professional and solution-oriented communication. Completed each consumer ticket handling task with a high level of time discipline to meet the company's performance targets.

  • Crew Store & Stock Keeper

    ISTANBUL KEBAB TURKI · 2020 — 2021
    Handled inventory management and coordinated store operations regularly to ensure the availability of raw materials. Established effective communication and coordination, both individually with supervisors and collaboratively within the team, to uphold service quality.

Skills & Expertise

Customer SupportTechnical Support SpecialistIT and NetworkingCustomer ServiceHelpdesk

Education

  • Bachelor of Computer Science
    STMIK INDONESIA MANDIRI BANDUNG · 2023 — 2026
  • Vocational Diploma in Computer and Network Engineering
    SMK ICB CINTA TEKNIKA BANDUNG · 2015 — 2018

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