Muhammad U.
Mid-Level Customer Service Team Lead
Open to offersNew to PlatformAbout
Usman K. is an experienced professional currently working as a Team Lead at ITnib, where he manages daily operations and supervises the team to achieve targets. His responsibilities include handling escalated customer issues and ensuring effective remote work capabilities. Previously, Usman served as a Senior Customer Service Executive at Tribe Consultants, where he managed over 100 customer interactions daily, emphasizing quick issue resolution and customer satisfaction, and trained new hires on company procedures. His earlier experience as a Business Development Executive at AIMS Contact Tech Ltd involved closing sales on large-scale accounts, which honed his skills in client engagement and relationship building. Additionally, as a Google and Meta Ads Specialist at FLP, Usman orchestrated ad campaigns to generate leads, optimizing strategies to maximize the marketing budget. His educational background in Computer Science provides a strong foundation for his technical and strategic endeavors.
Experience
Team Lead / Senior Customer Service Representative
ITnib · 2025 — PresentOversee daily operations as a Team Lead, managing the team to achieve targets. Address escalated customer issues and ensure team members have necessary resources for effective remote work while maintaining an organized workflow and consistent service.Senior Customer Service Executive
Tribe Consultants · 2022 — 2024Handled over 100 customer interactions daily, prioritizing quick issue resolution and customer satisfaction. Additionally responsible for training new hires on workload management and adherence to company procedures.Business Development Executive
AIMS Contact Tech Ltd · 2021 — 2022Engaged in closing sales for large-scale business accounts by communicating with potential clients, outlining service benefits, and fostering relationships to secure new business.Google and Meta Ads Specialist
FLP · 2020 — 2021Managed advertising campaigns on Google and Meta to generate leads, monitoring ad performance and adjusting strategies to ensure effective allocation of the marketing budget.
Skills & Expertise
Education
- Intermediate in Computer ScienceFGLADC, Rawalpindi
- Matriculation in Computer ScienceAPS South Malir Cantt, Karachi
Interested in this professional?
Sign in as an employer to save this profile or invite Muhammad U. to a job.
Sign in as an employer