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Muhammad M. — Mid-Level Customer Service Representative from Pakistan

Muhammad M.

Mid-Level Customer Service Representative

Pakistan 3-6 years
Open to offersNew to Platform
Languages
EnglishUrdu
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About

Muhammad M. is an experienced professional with a focus on customer service and support roles. With a background in industries such as real estate, automotive sales, and trading, he has demonstrated expertise in handling customer inquiries, resolving issues promptly, and improving service quality. Muhammad's educational foundation includes a Bachelor's degree in Eastern Medicine and Surgery from Qarshi University, Lahore, which provided him with extensive knowledge in traditional Unani medicine as well as practical experience in clinical settings. His previous roles as a Email Support Representative at CX Blues and a Customer Service Representative at companies like Axon and Mosaic Solutions have honed his communication skills and ability to manage tasks efficiently. Muhammad's commitment to learning and professional development is evident through his successful integration of modern and traditional medical practices during his house job rotations in various hospitals.

Experience

  • Email Support Representative

    CX Blues · 2025 — 2026
    Delivered effective support to customers by addressing inquiries and resolving issues related to trading in a timely manner.
  • House Job

    Hijaz Hospital · 2025 — 2026
    Participated in house job rotations across Medicine, Surgery, Orthopedics, and Cardiology while gaining experience in both modern and Unani clinical practices at various medical facilities.
  • Customer Service Representative

    Axon · 2025 — 2025
    Provided quality customer support, addressing inquiries and effectively resolving issues.
  • Customer Service Representative

    Alpha-X · 2024 — 2025
    Offered high-quality customer support by promptly addressing inquiries and resolving issues, while assisting in the training of new staff on customer service protocols.
  • Customer Service Representative

    Mosaic Solutions · 2019 — 2024
    Ensured high-quality customer support in the US-based real estate and automotive sales purchase campaign by addressing inquiries and resolving issues effectively, while developing strong written communication skills.

Skills & Expertise

Education

  • Bachelors of Eastern Medicine and Surgery (BEMS)
    Qarshi University · 2019 — 2024
  • F. Sc. Pre-Medical
    Govt Islamia College, Civil Lines, Lahore · 2017 — 2019

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