Muhammad H.
Helpdesk Lead, Software Technical Support Lead, Mid-Level IT Monitoring & QA UAT Tester
Open to offersNew to PlatformAbout
Ari N. is an experienced IT professional with a robust background in telecommunications, banking, and software industries. Over 6 years at PT. Indosat Ooredoo Hutchinson as an Enterprise Helpdesk Leader, Ari skillfully managed shift schedules, reported to management, and handled both internal and large-scale technical issues. As a Telecommunication Engineer at PT. CCSI and IT Staff at PT. Telesindo, Ari developed practical problem-solving skills and supported critical infrastructure. In the banking sector with Bank Syariah Indonesia, Ari excelled as an IT Monitoring & QA UAT Tester, overseeing core banking applications, executing UAT, and reporting issues for resolution. Most recently, as a Software Technical Lead at Hashmicro, Ari led a 30-member team, coordinated project deliverables, and provided advanced technical escalation. Ari’s expertise includes shift management, telecommunication systems, application monitoring with Dynatrace, User Acceptance Testing (UAT), and test scenario creation.
Experience
Software Technical Lead
Hashmicro · 2025 — 2026Managed a team of 30 members, overseeing planning for shift schedules and resource allocation. Assigned tasks effectively to ensure project goals were met within timelines. Conducted weekly meetings to monitor progress, address outstanding tasks, and resolve any issues.IT Monitoring & QA UAT Tester
Bank Syariah Indonesia · 2023 — 2025Monitored Core Banking (TC) and all BSI Applications utilizing Dynatrace Application. Prepared daily reports while coordinating with the team for shift monitoring. Investigated issues in BSIM, IB, Smart Agent, CMS & NCMS, BYOND, and escalated to SMEs for resolution. Created call trees to OD, SME, and DH for significant issues. Conducted application testing for IB and BYOND, formulating both positive and negative test scenarios based on business requirements. Executed User Acceptance Testing (UAT), identified defects, and produced clear, organized testing reports.IT Staff - EHD Leader
PT. Indosat Ooredoo Hutchinson (PT. MII) · 2016 — 2023Engaged in independent and team-based work to meet challenges. Actively participated in team meetings, contributing positively to discussions. Maintained a constructive atmosphere even during difficulties. Listened effectively to document details from phone calls. Fostered team spirit and sought to navigate through challenges. Created shift schedules as a leader and attended weekly meetings for reporting. Compiled monthly reports and assumed responsibility for handling major issues during shifts.Telecommunication Engineer
PT. CCSI · 2014 — 2016Collaborated effectively with both individuals and teams to address problems. Demonstrated a friendly, hardworking, and punctual work ethic. Managed tasks by organizing and prioritizing to ensure timely completion.IT Staff
PT. Telesindo · 2016 — 2016Cooperated independently and within a team to tackle issues. Maintained a reputation as a friendly, diligent, and punctual employee.
Skills & Expertise
Education
- CollegeSTMIK Banjarbaru · 2008 — 2013
- CollegeIPB · 2007 — 2008
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