Muhammad H.
Open to offersNew to PlatformAbout
Muhammad H. is a dedicated professional currently serving as an Officer in the Customer Care division at The Citizens Foundation Head Office. He has developed a remarkable track record in Project Management and implementing Business Intelligence solutions, showcasing his ability to enhance data accuracy and operational efficiency. His expertise in using Google Forms and WhatsApp for data collection has significantly improved project communication and student engagement, leading to better response rates and outreach success. Muhammad is proficient in Microsoft Excel, Power BI, and CRM systems and excels in managing customer complaints and requests across multiple platforms. Additionally, he plays a pivotal role in organizing and managing student activities aimed at fostering personal growth and career development. As a part of his commitment to continuous learning, he has completed certifications in Digital Marketing & SEO and Data Analytics & Business Intelligence, equipping him with comprehensive skills to drive organizational success.
Experience
Officer - Customer Care
THE CITIZENS FOUNDATION HEAD OFFICEManaged a high volume of inbound customer calls, resolving account inquiries and service-related questions while ensuring customer satisfaction. Addressed customer complaints and service requests through various channels, including calls, WhatsApp, and email, to facilitate timely resolutions. Coordinated with internal teams to address customer issues, process requests, and maintain accurate records through MIS reporting and data tracking. Maintained high communication standards and problem-solving abilities, enhancing the overall customer experience and team effectiveness.Officer - Data Processing Unit
THE CITIZENS FOUNDATION HEAD OFFICELed the collection and filtering of alumni data for the Outreach Project Employment, University, 1st & 2nd-Year, compiling reports for further action. Developed and implemented call scripts and frameworks for WhatsApp data collection to streamline communication and enhance efficiency in data gathering. Managed data collection via Google Forms while overseeing WhatsApp communications to ensure effective information exchange. Built and maintained robust relationships with students as a strategy to support recruitment goals, and organized activities that contributed to personal growth and career development. Ensured the timely preparation and submission of project reports and documentation.
Skills & Expertise
Education
- Bachelor of Business AdministrationVIRTUAL UNIVERSITY OF PAKISTAN · 2019 — 2021
- Intermediate in CommerceGOVT.ISLAMIACOMMERCE & ARTS BOYS COLLEGE · — — 2019
- Matric in Computer ScienceTAHA SECONDARY SCHOOL · — — 2019
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