Mukezangoma J.

Mukezangoma J. is a seasoned professional in Customer Support and AI Data Annotation, based in Kigali, Rwanda. His versatile skill set, honed through a series of international remote projects, spans inbound call handling, data quality review, and digital task management. He is proficient with various tools including Genesys, OpenCIS, SRW, Global Protect, Hubstaff, and annotation platforms, ensuring high performance in remote environments. Currently, he is a Call Agent for WEC Energy Group, efficiently managing high-volume inbound calls and supporting utility operations. Previously, Joshua excelled as a Customer Service Representative for Spirit Airlines at CCI Rwanda, processing flight bookings and managing client inquiries. He also contributed to AI projects at Invisible Technologies, enhancing machine learning datasets through precise video and audio evaluations. His education includes a background in road construction from IPRC Kigali, underscoring a diverse professional journey.