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Myce A. — Senior Customer Service Representative from Philippines

Myce A.

Senior Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Myce Ann E. is a seasoned Customer Service Representative with over 13 years of experience, specializing in conflict resolution, delivering positive customer satisfaction, and technical support. Throughout her career, she has demonstrated a proven ability to maintain high customer satisfaction rates in fast-paced environments. She began her career with The Results Companies from 2013 to 2016, focusing on customer service and technical support. She then moved to Concentrix Daksh Services Phil Corp, where she worked from 2016 to 2023, providing customer service, chat, and technical support for Sprint, now T-Mobile. In 2023, she became an Airline Ambassador with Qantas. Myce Ann holds a Bachelor of Science in Business Administration with a major in Financial Management from Southern Luzon State University. She has also been recognized by the Civil Service Commission, having passed the Career Service Examination in 2010.

Experience

  • Customer Service Representative, Chat and Technical Support

    CONCENTRIX DAKSH SERVICES PHIL CORP · 2016 — 2023
    Delivered customer service and technical assistance via chat for Sprint now Tmobile.
  • Airline Ambassador

    Qantas · 2023 — Present
    Serves as the Airline Ambassador.
  • Customer Service Representative

    THE RESULTS COMPANIES · 2013 — 2016
    Provided customer service and technical support to clients.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Financial Management
    Southern Luzon State University · 2014 — 2015
  • Bachelor of Science in Business Administration Major in Financial Management
    Southern Luzon State University · 2007 — 2010

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