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Myrel L. — Virtual & Legal Assistant | Corporate Governance, Compliance & Client Support | SaaS & Remote Operations Pro from Philippines

Myrel L.

Virtual & Legal Assistant | Corporate Governance, Compliance & Client Support | SaaS & Remote Operations Pro

Philippines 3-6 years 1000 USD
Open to offersNew to Platform
Languages
English
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About

With a strong foundation in corporate governance and compliance, I’ve supported legal and executive teams by ensuring accurate corporate records, managing stakeholder communications, and maintaining regulatory standards. In my role as a Law Firm Administrative Assistant, I apply this same attention to detail in handling case files, providing administrative support, and fostering strong client relationships.

My experience also includes work as a Client Support & SaaS Coordinator, where I managed client communication and monitored subscription activity using Go High Level. I coordinated calls, tracked billing, and used CRM systems to maintain engagement and compliance across client accounts.

Across all roles, my ability to resolve customer concerns, manage workflows, and maintain clear communication has contributed to smooth day-to-day operations. I’m committed to delivering precise, responsive, and ethical service while navigating complex legal and administrative environments.

Let’s connect to explore how I can add value to your team or project.

Experience

  • Client Support & SaaS Coordinator

    TRADIE PULSE AUSTRALIA · 2024 — Present
    Utilized Go High Level (GHL) to oversee daily communication with clients through email, SMS, and automated workflows. Coordinated client calls and follow-ups via GHL's calendar and pipeline tools. Monitored SaaS subscription activities, including billing status and renewals, while ensuring compliance and account activity. Maintained accurate CRM records, responded to support queries, and provided timely updates to the internal team. Enhanced client retention by using GHL analytics to track touchpoints and proactively address issues.
  • Law Firm Administrative Assistant

    MIU EPSTEIN LAW, PC · 2024 — Present
    Delivered customer support through email, chat, and social media channels, addressing inquiries and managing returns. Handled order processing, tracked fulfillment, and managed refund requests. Created standard operating procedures to enhance support and order management efficiency. Increased average order value by implementing upselling and cross-selling techniques and efficiently resolved escalated disputes.
  • Executive Assistant

    EZY PRIME AUSTRALIA · 2024 — Present
    Managed various customer inquiries, providing support via email, chat, and phone. Resolved issues related to products and facilitated the return process, accomplishing associated administrative tasks.
  • Senior Consultant • Corporate Secretarial

    FASTCORP PTE. LTD. · 2022 — Present
    Drafted detailed responses to trademark office actions, generating Office Action Leads for trademark-related client issues. Researched trademark laws and regulations to assist attorneys in developing effective strategies. Managed case files while coordinating with attorneys and clients to meet deadlines and ensure timely responses. Provided administrative support, including organizing meetings and preparing legal documents, while fostering positive client relationships.
  • E-Commerce Level 3 Senior Analyst Disputes (Shopee Brazil and Philippines)

    Shopee Philippines Inc. · 2020 — 2022
    Monitored and promptly responded to comments and direct messages from customers. Managed the posting schedule for event promotions and created engaging content to attract target audiences. Handled social media post scheduling and was involved in innovative content generation and hashtag curation.
  • Level 2 Google Hardware Technical Support

    Sykes Asia Inc. · 2016 — 2019
    Addressed high-level complaints and fraud issues while providing operations support through emails on Salesforce. Assisted customers across multiple regions, including Shopee Malaysia, Mexico, Brazil, and the Philippines. Engaged in daily resolution of disputes among sellers, buyers, and third-party logistics on the Shopee platform, guiding sellers to optimize their use of the platform.
  • Microsoft Help Desk

    Sutherland Global Services Inc. · 2013 — 2016
    Executed online chat sessions with customers, providing basic troubleshooting remotely. Processed orders for products and services from the Microsoft Store website while handling escalated issues and conducting callbacks. Independently identified and documented customer problems, categorizing and replicating them for further action.

Skills & Expertise

Education

  • Associate in Computer Technology
    Bataan Peninsula State University · 2011 — 2013
  • High School Diploma
    JOSE RIZAL INSTITUTE · 2008 — 2011

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