Nabil F.

Nabil F. is a detail-oriented and customer-focused professional with one year of experience as a Customer Service Representative intern at PT Indonesia Comnets Plus (PLN Icon Plus). His role involved managing customer data, ensuring data accuracy using company systems and Google Forms, and preparing operational reports. Nabil supported customers by handling inquiries via phone and coordinating with internal teams to resolve issues, thereby maintaining high service quality. He is proficient in Microsoft Excel, data entry, and documentation, contributing to efficient information management and administrative procedures. His education in Computer Network and Telecommunications Engineering from SMK Muhammadiyah 1 Jakarta complements his professional skills, which are evidenced by his certifications, including the MTCNA from MikroTik and several others in IT and technology. Nabil is known for his strong communication and adaptability, performing effectively both independently and within team settings.