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Nadia K. — Mid-Level Call Center Agent from South Africa

Nadia K.

Mid-Level Call Center Agent

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Nadia K. is an experienced administrative and customer service professional with a background spanning the health and wellness, automotive, training and skills development, and construction materials industries. In her recent role as a call centre agent at IPS Health and Wellness, she focused on selling vitamins and minerals and generating leads. Her tenure at Architectural Glass and Aluminum involved managing daily admin, conducting stock takes, updating petrol and card purchases using Microsoft Excel, and coordinating logistics for materials and vehicles. At Personnel-ex-l and Edutel Skills Development, Nadia’s assignments included data capturing, project management, preparing training files and materials, booking venues, and facilitating classes for W&R Seta Holdings. Her technical strengths include the proficient use of Excel, Word, and PowerPoint, data uploads, invoice processing, and switchboard operations.

Experience

  • Call centre agent

    IPS Health and Wellness · 2025 — Present
    Sell vitamins and minerals while generating quality leads for the sales department.

  • Admin

    Architectural Glass and Aluminum · 2024 — 2024
    Perform daily administrative tasks including updating petrol and card purchases on Excel, conducting stock takes, and checking vehicle readiness for sites. Manage the booking out of materials and receiving stock.

  • Admin

    Personnel-ex-l · 2019 — 2023
    Handle basic administrative duties such as preparing files and materials for facilitators, booking guest houses and training venues, coordinating schedules with learners and store managers, and maintaining vehicle check-out processes for facilitators. Process external moderation requests and prepare portfolios for the external moderator.

  • Call centre agent

    Unitrans Auto team · 2015 — 2018
    Engage with potential clients through calls, schedule vehicle services, and manage job card openings. Send SMS reminders and confirm vehicle check-ins, while providing follow-up calls to ensure customer satisfaction post-service.

  • Admin

    Edutel Skills Development
    Conduct data capturing, filing, and scanning while supporting project management. Handle system uploads and switchboard operations, along with organizing webinar sessions and updating databases.

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