Nadiia K.

Nadiya K. is a seasoned Customer Support & Content Specialist at Artzavod, a marketplace on Etsy, where she expertly manages orders and customer support for five shops, maintaining an average rating of 4.9. Her role involves adept handling of disputes to uphold customer loyalty. Her copywriting skills extend to creating site content, message templates, and establishing a distinct tone of voice, improving response speed and quality. Previously, as a Copywriter at provid, a communications agency, she developed content for chat-bots, emails, and mobile app notifications, alongside crafting social media content for brands. At Brille, an e-commerce platform, she honed her skills in SEO by creating unique product descriptions and filling technical specifications. She holds a master's degree in English Language and Foreign Literature from the National Pedagogical University in Kyiv, and has furthered her expertise with a Copywriting Course from Bazilik School. Fluent in both Ukrainian and English, she exemplifies strong writing and client-focused abilities.