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Nadine N. — Junior Administrative Assistant from Egypt

Nadine N.

Junior Administrative Assistant

Egypt 3-6 years
Open to offersNew to Platform
Languages
ArabicEnglish
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About

Nadine N. is a highly articulate Economics and Political Science graduate with a comprehensive background in client relations, administrative coordination, and multi-channel customer support. Nadine holds a Bachelor's degree from Culture & Science City (CSC) University in 6 October City, demonstrating a strong academic foundation. She gained significant experience as an Administrative Assistant and Customer Service Trainer at E.finance | Smart Village & Mortgage Finance Fund between 2022 and 2026. Nadine excelled in administrative operations including calendar management, records maintenance, and front-desk coordination, while also effectively handling high-volume calls and complex client queries to achieve maximum client satisfaction. Known for her adeptness in corporate communication, she utilizes tools such as Salesforce CRM and Microsoft Office suite, ensuring efficient management of customer interactions and data. Her proficiency in Arabic and upper-intermediate English enhances her capability in cross-functional collaboration and public speaking, driving successful outcomes in both customer and data management.

Experience

  • Customer Service & Operations Specialist

    E.finance|SmartVillage&MortgageFinanceFund · 2024 — 2026
    Handled high-volume customer interactions, focusing on query resolution, escalation management, and client retention.
  • Customer Service Trainer

    E.finance|SmartVillage&MortgageFinanceFund · 2023 — 2024
    Conducted onboarding and performance coaching while developing training materials and mentoring team members.
  • Administrative Assistant

    E.finance|SmartVillage&MortgageFinanceFund · 2022 — 2023
    Supported administrative operations including calendar management, records maintenance, and front-desk coordination.

Skills & Expertise

Education

  • Bachelor's Degree in Economics and Political Science
    Culture & Science City (CSC) Universtiy

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