Naiza M.

Not specified

• Team Leader

  Infinit-O · 2021 — 2025
  Oversaw team performance and quality during various client transitions. Engaged in coaching, evaluations, and enhancements of workflows. Assisted in preparing operational readiness prior to client assignments.

• Support Team Manager / Game Tester / Researcher

  Asimi Play · 2021 — 2022
  Directed support operations alongside testing and research efforts to enhance gameplay quality. Managed escalations, ticketing, and initiatives focused on customer satisfaction.

• Support Team Manager / Marketing Representative

  Hashing Ad Space · 2018 — 2022
  Managed support operations while executing marketing strategies. Enhanced user experience and optimized support workflows.

• Support Team Manager

  FunnelBundle.io · 2020 — 2022
  Supervised support specialists and refined distribution of tasks to ensure efficiency.

• Customer Support Representative

  Azova · 2021 — 2022
  Delivered quality customer support while addressing complex inquiries.

• Researcher

  Luke Millard · 2018 — 2019
  Engaged in research activities.

• Live Chat Support (Sales)

  G2 Crowd · 2018 — 2019
  Provided live chat support for sales inquiries.

• Credit Specialist

  Grand Teton Professionals · 2017 — 2018
  Handled credit-related inquiries and support.

• Chat Agent

  Stellar BPO · 2017 — Present
  Provided support through chat.

• Online Tutor

  51Talk & Tutoring Korea · 2013 — 2017
  Delivered online tutoring services.

• Lead Generator

  Motor Insurance Singapore · 2012 — 2013
  Conducted lead generation activities.

• Frontline Agent

  Sutherland Global Services · 2012 — Present
  Served as a frontline agent.

• Bachelor of Science in Tourism

  De La Salle University - Dasmariñas · 2002 — 2004