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Narella R. — Junior Customer Support Agent from Argentina

Narella R.

Junior Customer Support Agent

Argentina 3-6 years
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Narella R. is a skilled professional hailing from Buenos Aires, with a strong foundation in communication and customer service. She earned a degree in Communication Social from the Universidad Nacional de Lomas de Zamora, which laid the groundwork for her career in the technology and digital marketing sectors. At Samsung/Mirgor, where she worked from February 2021 to February 2024, Narella served as a Commercial Advisor, overseeing stock control, supplier interactions, and customer service conflict resolution. Prior to this, she was a Sales Advisor at Sony Argentina, where she specialized in demonstrating and selling audio and TV equipment. Her proficiency in Office Suite, Google Ads, Salesforce, and platforms like BigQuery and Looker Studio positions her as a versatile asset in modern digital environments. Currently, she is enhancing user experiences as a Customer Support Agent at Ualá Argentina, where her responsibilities include managing user inquiries, training new hires, and identifying process improvements.

Experience

  • Commercial Advisor

    Samsung / Mirgor · 2021 — 2024
    Provided technology advice and sales support. Managed stock and supplier relations. Handled customer service disputes. Oversaw point of sale opening and closing.
  • Customer Support Agent

    Ualá Argentina · 2024 — Present
    Provided support to users through email and online chat. Managed queries and handled conflict resolution. Trained and supported new hires with process and tool adaptation. Identified process improvement opportunities to enhance user experience and operational efficiency.
  • Advisor

    Sony Argentina / Alto Avellaneda and Portal Lomas · 2018 — 2019
    Focused on advising on audio equipment and televisions. Conducted product demonstrations and engaged in in-person sales.

Skills & Expertise

Education

  • Bachelor's Degree in Social Communication
    Universidad Nacional de Lomas de Zamora · 2017 — 2020

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