Nataly B.
Junior Customer Service and Collections Advisor
Open to offersNew to PlatformAbout
Nataly B. is a skilled Asesora, who has excelled in roles across various organizations including EPIK SAS, MCS, and DOOWIN SAS. She has a proven track record in roles such as Asesora Cobranza and Asesora SAC, where she honed her skills in customer service, management of inbound and outbound lines, and effective handling of collections and objection management. At EPIK SAS, Nataly worked from March 2025 to March 2026, focusing on debt collection, achieving targets, and managing payment agreements. Her earlier tenure at DOOWIN SAS, from February 2023 to April 2024, involved leading early-stage debt collections and daily revenue recovery. Nataly is known for her exceptional service orientation, evident in her work for Puerto Rico's service assistance. Her educational foundation stems from Instituto Joaquín Montoya. Fluent in Spanish, Nataly effectively communicates and serves diverse demographics with her exceptional Service Skills.
Experience
Collection Advisor
EPIK SAS · 2025 — 2026Handled collection management, ensured goal compliance, facilitated payment agreements, and provided customer service.SAC Advisor
MCS · 2024 — 2024Provided customer service for Puerto Rico, managed both inbound and outbound calls, handled complaints, and resolved affiliate requirements.Collection Advisor/Team Leader
DOOWIN SAS CALLING SOLUTIONS · 2023 — 2024Oversaw collections management, conducted revenue collections, resolved objections, and led a team in meeting collection targets.Collection/SAC Advisor
DOOWIN SAS CALLING SOLUTIONS · 2023 — 2023Conducted early debt collection, managed daily collections, addressed objections, and achieved compliance with performance goals.
Skills & Expertise
Education
- High School DiplomaInstituto Joaquín Montoya · — — 2019
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