Natasha H.
Mid-Level Call Centre Team Leader
Open to offersNew to PlatformAbout
Natasha H. is a seasoned professional with substantial experience in the financial and customer service sectors. Currently serving as the Team Leader at Omnitell Technology, she leverages her past experience as a Debt Collector at Vericred Collections and a Sales Executive/Quality Assurance Officer at JRB Insure to manage and enhance call center operations. Natasha's extensive background includes roles such as a Senior Document Controller at Basil Read Limited and a Credit Controller at Nimble Group, underscoring her proficiency in SAP R/3 Accounts Payable and Sage Accpac Accounts Receivable. Her mastery of the Microsoft Package further supports her achievement in handling roles ranging from Accounts Payable Team Leader at Standard Bank to Debtors Clerk at Servest Group. Throughout her career, she has consistently demonstrated strong negotiation skills and a commitment to customer service excellence.
Experience
Team leader for Call Centre
Omnitell Technology · 2025 — PresentLead a team in managing call center operations and ensuring effective communication and service delivery.Debt Collector
Vericred Collections · 2024 — 2024Conducted collection activities to recover debts while maintaining professional relationships with clients.Sales Executive/Quality Assurance Officer
JRB Insure · 2024 — 2024Managed sales processes and ensured compliance with quality standards.Call Centre Agent
Noir Group · 2024 — 2024Handled customer inquiries and provided support within the call center environment.Debtors Clerk
Servest Group · 2018 — 2019Managed debtor accounts and processed financial transactions.Senior Document Controller
Basil Read Limited · 2016 — 2018Oversaw the management and organization of documents for various projects.Credit Controller
Nimble Group · 2014 — 2015Administered credit accounts and performed debt recovery processes.Health and Safety Administrator
Komatsu · 2013 — 2014Monitored health and safety protocols to ensure compliance within the organization.Call Centre Agent
Vodacom · 2012 — 2012Interacted with customers and addressed their needs in a call center setting.Debt Collector
VVM Attorneys · 2011 — 2011Executed debt collection efforts on behalf of the firm while maintaining client relations.Accounts Payable Team Leader
Standard Bank · 2007 — 2011Directed the accounts payable team and ensured timely processing of invoices.Accounts Payable Releaser
Standard Bank · 2005 — 2007Reviewed and approved accounts payable transactions for accuracy.Accounts Payable Data Capturer
Standard Bank · 2004 — 2005Entered and maintained data related to accounts payable transactions.
Skills & Expertise
Education
- High School DiplomaRand Girls High School
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