Natasha M.

Natasha M. is an experienced Customer Support Specialist based in South Africa, with over three years in international call centre and digital support environments across the UK telecom, retail, and insurance sectors. Her background includes handling voice, chat, and email channels at companies such as ACT, Cre8work, CCI South Africa, and U Covered, where she provided real-time support, complaint resolution, and billing assistance. Natasha has consistently utilized CRM systems for documentation and case management, maintaining high performance on KPIs and QA metrics. She also possesses administrative experience from her role at Iconic Print and is proficient in Microsoft Office. Fluent in English, Zulu, and Sepedi, Natasha holds a Diploma in Credit Management from Tshwane University of Technology.