nathaly A.

Nathaly A. has cultivated a profound expertise in the financial and industrial sectors, with a particular focus on team supervision and operational management. Serving as Sub Jefe de Agencia at Banco Industrial from September to November 2025, she oversaw a team of five, ensuring efficient task allocation, performance evaluation, and the strengthening of client experiences through personalized financial advisement. Her strategic input and operational oversight were instrumental in maintaining service quality. Previously, Nathaly enhanced her financial acumen as a Receptor Pagador, optimizing transactional processes and upholding high standards in security and client profiling. She also contributed significantly to KLN Multiservicios by designing a recruiting process in alignment with corporate strategies and establishing management indicators to evaluate departmental efficiency. Nathaly holds a degree in Business Administration from Universidad Rafael Landívar and possesses leadership and process improvement skills, backed by certifications in Excel, Outlook, and Dale Carnegie leadership courses.