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Nathaniel P. — Junior Healthcare Virtual Assistant from Philippines

Nathaniel P.

Junior Healthcare Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
Tagalog
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About

Nathaniel A. P. is a skilled Virtual Assistant in the healthcare sector with a background as a Medical Laboratory Scientist, boasting three years of hands-on experience in hospital laboratories. He effectively bridges his technical knowledge with business process outsourcing expertise gained through roles in technical support and customer service. Trained in medical coding and billing, Nathaniel excels in insurance eligibility, benefits verification, prior authorization, and clinical documentation. He proficiently handles patient communication and the management of confidential information while adhering to healthcare workflows. Nathaniel is a Licensed Medical Technologist in the Philippines and holds certification in the United States, underlining his strong clinical knowledge and administrative capabilities. His educational background includes a Bachelor of Medical Laboratory Science from Liceo de Cagayan University. Within his professional journey, Nathaniel has been associated with institutions like Madonna and Child Medical Center, Teleperformance, and Synnex Concentrix Corp, where he managed complex tasks while ensuring accuracy and customer satisfaction.

Experience

  • CSR – Telecommunications Account

    Teleperformance · 2021 — 2022
    Supported customers by addressing account-related issues, service inquiries, and troubleshooting needs. Delivered professional and compassionate customer service efficiently. Validated and documented customer information accurately while managing sensitive data with professionalism.
  • Medical Laboratory Scientist

    Madonna and Child Medical Center · 2013 — 2020
    Executed laboratory procedures while ensuring precision, quality, and compliance with clinical protocols. Preserved confidentiality while managing patient and laboratory information. Interacted professionally with patients and healthcare professionals and coordinated effectively within the healthcare team. Juggled several tasks in a dynamic healthcare setting while maintaining accuracy and productivity. Leveraged medical terminology and clinical knowledge in the evaluation of laboratory information and communication with healthcare personnel.
  • TSR - Gaming Account

    Synnex Concentrix Corp · 2017 — 2018
    Delivered technical support to customers facing gaming account and technical difficulties. Applied structured problem-solving methods to troubleshoot customer issues effectively. Conveyed technical information clearly to customers with diverse levels of technical expertise and documented customer issues and resolutions accurately.

Skills & Expertise

Education

  • Bachelor of Medical Laboratory Science
    Liceo de Cagayan University · 2013 — 2020

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