Neeliza

Neeliza N. is a dedicated LL.M graduate specializing in Criminology, with significant professional experience in customer support and client handling. At Taskus in Mohali, she excelled as a Customer Support Executive from March 2022 to August 2023, efficiently managing over 50 complex customer issues and maintaining a high case resolution rate. Her role emphasized clear communication, allowing her to enhance customer satisfaction and contribute to brand loyalty. Neeliza previously held a similar position at Teleperformance, where she maintained service quality while handling multiple customer queries through live chat and phone with aptitude in real-time troubleshooting and CRM documentation. Her skill set is extensive, with a focus on problem-solving, multitasking, and CRM handling, alongside proficiency in English, Hindi, and Punjabi. Neeliza seeks roles that leverage her critical thinking and negotiation skills in counseling or client-focused environments.