Neil C.

Neil Carlo A. G. has a career background in customer support and process management, primarily within the business services sector. As a Customer Support Representative at Genpact Services LLC, he was responsible for responding to customer inquiries related to online orders through email communication. Demonstrating a strong commitment to improving business processes, Neil Carlo supported data collection efforts and contributed to identifying opportunities for process enhancements. At Concentrix, he further honed his critical thinking skills by managing product-specific inquiries via chat and assisting in issue resolution and root cause analysis. His educational journey in Information Technology from Bukidnon State University has equipped him with a robust foundation in basic MS applications and digital literacy, enhancing his ability to communicate effectively in English. Neil Carlo's dedication to comprehensive customer service makes him a strong asset to any business services team.