Neilvie A.
Mid-Level E-Commerce Virtual Assistant
Open to offersNew to PlatformAbout
Neilvie A. is an experienced Executive Assistant who excels in streamlining workflows, facilitating meetings, and ensuring seamless communication across teams. With a background in Information Technology from the University of Cebu, Neilvie transitioned into roles such as a Real Estate Virtual Assistant, working with investors on property acquisition and client communications, including database management and lead generation. Neilvie's expertise in platforms like Shopify, Google Workspace, and tools like Canva enables effective e-commerce operations, including handling product listings and customer support. At Office Partners 360, Neilvie provided comprehensive customer service, managing orders and resolving product issues efficiently. In e-commerce, Neilvie managed operations across platforms like Amazon and Woolworths, optimizing inventory and maintaining service standards. Neilvie’s adaptability and attention to detail are well-demonstrated in these demanding environments.
Experience
Executive Assistant
null · 2024 — 2025Prepared agendas, reports, and presentations for various meetings. Served as the point of contact between executives and both internal and external stakeholders. Managed executive support tasks along with calendar management, meeting preparation, and follow-up activities. Ensured compliance with SOPs and facilitated communication among clients and team members. Developed documents and presentations.E-commerce Virtual Assistant
null · 2024 — PresentOversaw comprehensive e-commerce operations across platforms such as Shopify, Amazon Seller Central, and Woolworths Marketplace, among others. Engaged in customer escalations, processing refunds, returns, and claims while adhering to platform standards. Optimized product listings and managed inventory to resolve stock issues and support consistent sales.Customer Service Support
Office Partners 360 · 2020 — 2023Provided customer assistance through phone, chat, and email channels. Helped customers with their orders, inquiries, and product-related issues, resolving problems to enhance their experience. Remained informed about products, resources, and team protocols. Coordinated scheduling for onboarding and handled email communications with clients using Slack.Real Estate Virtual Assistant
Resource Entity & Acquisition Inc · 2018 — 2019Worked with real estate investors, making calls to homeowners for investment opportunities and property purchases. Managed property listings through posting, designing, and maintaining them. Conducted outbound calls to clients, performed property research, and responded to inquiries via emails and live chats. Engaged in database management and lead generation.
Skills & Expertise
Education
- Major in Information TechnologyUniversity Of Cebu · 2013 — 2015
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