Nelson C.
Mid-Level IT Support Administrator
Open to offersNew to PlatformAbout
Nelson C. is an accomplished IT Support Specialist with over four years of experience in technical support and server administration within Windows and Linux environments. As an IT Infrastructure & Support Administrator at HITSS PERU SAC, he provides comprehensive technical support to internal teams, handling diagnostics and troubleshooting across hardware, software, and network systems via live meetings and ticketing, notably with Remedy. Skilled in user account management on Windows Server and Linux, he ensures seamless operations by installing and configuring software agents like Zabbix and maintaining security updates. Previously, at UNNA TRANSPORTES SAC, he demonstrated expertise in managing Microsoft services, such as Exchange and IIS, and employed PowerShell to automate support tasks. Fluent in Spanish and proficient in English, he effectively supports users remotely across North American time zones, leveraging AI tools like Claude to enhance service delivery. His educational background includes a technical degree from Instituto Superior Tecnológico IDAT, complemented by certifications in networking and cybersecurity. Key hard skills include Active Directory, Networking (CCNA), and PowerShell scripting.
Experience
IT Infrastructure & Support Administrator
HITSS PERU SAC · 2025 — PresentDelivered technical support to internal teams including Applications, Networking, Integration, and Procurement, addressing incidents through live meetings and a ticketing system (Remedy). Managed user accounts on both Windows Server and Linux environments, executing core helpdesk tasks such as account unlocking and access resetting in Active Directory. Diagnosed server, network, and application incidents, escalating hardware issues to vendors like HPE, Dell, Huawei, and IBM through clear documentation and follow-up. Installed and configured software agents (Zabbix, Dynatrace, Cortex, Filebeat) on end-point systems and applied OS patches and security updates on Windows Server 2012–2022 and RHEL 7/8. Conducted remote configuration changes and provided application support, mirroring the dynamics of a helpdesk role.Systems & Support Administrator
UNNA TRANSPORTES SAC · 2022 — 2025Assisted end users and internal teams with Windows-related issues within a multi-site environment utilizing Windows Server 2003–2022 and various Windows desktop operating systems. Oversaw the management of user accounts, permissions, and access within Active Directory while promptly resolving login and connectivity issues. Configured network services such as DNS and DHCP, troubleshooting connectivity problems impacting users and business operations. Deployed Microsoft services including Exchange (email), IIS, and WSUS (Windows updates) to enhance end-user productivity. Developed PowerShell scripts for automating repetitive support tasks, effectively reducing resolution times for frequent requests.
Skills & Expertise
Education
- Technical Degree, Networks & Data CommunicationsInstituto Superior Tecnológico IDAT · 2015 — 2018
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