Nguyen N.

Tram N. is a seasoned Customer Service and Operations Specialist with over five years of expertise in the international airline industry, focusing on ticketing and client support. Based in Ho Chi Minh City, Vietnam, Tram excels at managing complex end-to-end customer processes, including booking, ticket changes, refunds, and post-sale support. She has a proven track record in acting as a liaison between airlines and travel agencies, ensuring precise communication and timely issue resolution. Proficient in utilizing GDS systems such as Sabre, Amadeus, and Worldspan, Tram effectively handles reservations, fare calculations, and itinerary optimizations with high accuracy. Her role in education as a Teacher Assistant at Blue Ridge International School involved supporting classroom operations and communicating effectively in professional English. Tram is known for her attention to detail, data accuracy, and problem-solving capabilities in fast-paced environments.