Nguyen D.
Mid-Level Project Officer
Open to offersNew to PlatformLanguages
EnglishVietnameseChinese
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About
Project Management & Process Improvement professional with hands-on experience in automation and cross-functional project coordination. Open to part-time and remote opportunities in Project Coordination, Business Analysis, and Virtual Assistance.
Experience
Quality Assurance Associate (Quality Frameworks & Agent Governance)
Shopee Company Limited · 2025 — 2026Redesigned the performance governance framework for 550+ CS agents, establishing standardized performance criteria and mobility mechanisms to strengthen service quality and workforce governance.Improvement PMO (Seller Chatbot Performance & Process Improvement)
Shopee Company Limited · 2026 — PresentLed cross-functional chatbot performance improvements with Regional PM, Product/Dev and Operations teams, translating operational pain points into scalable product and process enhancements.Sales Operation Intern (Digital Sales Transformation Department)
Mondelēz Kinh Do Vietnam Joint Stock Company · 2024 — 2025Assessed the performance of the Image Recognition (IR) model, pinpointed opportunities for improvements, and played a role in enhancing AI model accuracy within a two-month timeframe.Business Execution Intern
Infinity Spirit Company Limited · 2023 — 2024Coordinated the alignment of operational policies between Infinity and multiple logistics service providers, facilitating standardized execution with external partners.
Skills & Expertise
Education
- Bachelor's Degree in EconomicsForeign Trade University - Campus II in HCM City · 2021 — 2025
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