Nguyen V.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Nguyen V. T. H. is a detail-oriented Customer Support professional with a proven record in handling high volumes of inquiries, efficiently resolving issues, and coordinating across teams. With experience in the retail and outsourcing domains, she has demonstrated expertise in customer communication and issue resolution, notably during her tenure at NiNi Kids Fashion Store. There, she managed 80-100 daily inquiries via chat platforms, ensuring prompt and satisfactory resolutions to order-related concerns. Her role at Unilever Vietnam further honed her capabilities in sales administrative tasks, including managing purchase requests and coordinating delivery logistics. In a freelance capacity with a fashion business, she handled comprehensive inventory and fulfillment responsibilities. Armed with a Bachelor of Business Administration from Industrial University of HCMC, Nguyen excels in order management and process adherence, leveraging tools like Google Workspace, Excel, and live chat systems.
Experience
Freelance Business
Fashion · 2020 — 2022Sourced suppliers for product procurement and managed inventory, which included stock tracking and reconciliation. Oversaw order fulfillment and coordinated with logistics partners while addressing customer inquiries, complaints, returns, and exchanges. Monitored sales performance and followed up on orders.Sales Admin
Unilever Vietnam · 2019 — 2020Assisted in sales operations and distribution channel activities. Processed purchase requests and managed promotional items. Prepared Goods Receipt Notes and oversaw contract liquidation procedures, while collaborating with suppliers and logistics partners to ensure on-time deliveries. Maintained accurate documentation and compliance.Data Entry (Invoice Processing)
BPO InnovatureEntered and updated invoice data with precision and attention to detail. Reviewed and verified invoice information before submission, and coordinated with internal teams to promptly address discrepancies. Maintained organized documentation and adhered to data processing protocols.Customer Support
NiNi Kids Fashion StoreManaged 80–100 customer inquiries daily through chat platforms, ensuring timely and consistent response quality. Addressed most order-related issues, such as delivery delays and returns, within the same day or by the next business day. Provided clear and accurate product guidance to minimize repeated inquiries, and collaborated with warehouse and logistics teams for order accuracy and swift issue resolution.
Skills & Expertise
Education
- Bachelor of Business AdministrationIndustrial University of HCMC · — — 2015
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