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Nia S. — Mid-Level Project Coordinator from South Africa

Nia S.

Mid-Level Project Coordinator

South Africa 6+ years
Open to offersNew to Platform
Languages
EnglishAfrikaans
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About

Nia S. is an accomplished Customer Success Manager and Project Coordinator with substantial experience across sports technology, e-learning, hospitality, financial services, and healthcare industries. At SNAP Sponsorship, she leads account teams to deliver structured onboarding for sports clubs, integrating project management and client onboarding frameworks using tools such as Jira and Asana to ensure optimal platform adoption. Previously, at Learnify, she managed the operational delivery and custom implementation of WordPress-based Learning Management Systems, overseeing all aspects from technical support to content development. Her financial sector experience includes broker consulting with Discovery and CureMed, where she was recognized with multiple Consultant of the Year awards and executed adviser relationships, training, and business development. Nia S. brings demonstrated cross-functional coordination skills and a proven track record in guiding project teams and enhancing client success.

Experience

  • Customer Success Manager/ Project Coordinator

    SNAP Sponsorship · 2025 — Present
    Lead a team of Account Managers to implement structured onboarding experiences for sports clubs by integrating customer success strategies with project management practices. Oversee onboarding projects from offer acceptance through the initial 90 days, managing timelines, tasks, and stakeholders to facilitate platform adoption. Create project plans and resource allocation strategies to enhance scalable client delivery. Develop onboarding materials and process documentation to ensure operational efficiency. Serve as the primary contact for onboarding issues and foster strong client relationships while coaching Account Managers on prioritization and project execution.

  • Operations/Project Manager

    Learnify · 2017 — 2024
    Managed the implementation of WordPress-based Learning Management Systems while enhancing client onboarding and platform optimization. Coordinated various aspects of LMS implementation projects, including timelines and technical delivery. Supervised platform customization, testing, and support for multiple clients. Contributed to the creation of course content and learning materials that promoted engagement and compliance outcomes. Handled data reporting and analytics to enhance operational efficiency while supporting executive operations during the absence of the COO and CEO.

  • Admin Manager

    Cattle Baron · 2016 — 2017
    Managed operational, financial, and customer service functions in a high-volume hospitality environment. Responsible for recruitment and training of staff to uphold service standards. Oversaw stock control and managed financial reporting processes. Coordinated facilities and maintenance activities to ensure daily operations ran smoothly. Directed customer service functions, including bookings and site management to boost efficiency.

  • Broker Consultant

    Discovery · 2014 — 2015
    Managed adviser relationships and facilitated business growth through training and targeted marketing efforts. Built and maintained key relationships with Financial Advisers and provided training sessions and presentations to enhance adviser engagement. Identified new business opportunities while developing campaigns aimed at expanding partnerships. Conducted multiple adviser meetings daily to ensure effective relationship and service management.

  • Healthcare Adviser/Broker Consultant

    CureMed · 2010 — 2014
    Focused on managing adviser relationships and fostering new business growth in the healthcare and financial services sectors. Engaged in marketing and lead generation efforts while building strong adviser networks. Delivered training and presentations for adviser and corporate audiences. Managed comprehensive client processes from consultations to onboarding and service support.

  • Team Leader/Senior Marketing Consultant

    Optivest Health Services · 2004 — 2010
    Led marketing and client engagement strategies while overseeing adviser relationships and team performance. Directed marketing campaigns and client accounts to drive business growth. Supervised and trained staff while monitoring daily operational activities.

  • Broker/Admin Assistant

    Protégé Brokers · 2002 — 2004
    Supported broker operations by managing quotations, policy administration, diary coordination, and providing client support.

  • Sales Consultant

    Health & Fitness · 2001 — 2002
    Drove membership growth through effective marketing and lead generation while overseeing daily operations as Manager on Duty.

  • Debtors Controller

    Health & Racquet · 1999 — 2000
    Handled debt collection, reconciliations, and member queries, maintaining positive client relationships while supporting financial operations.

  • Reception / Ops Assistant

    Health & Racquet · 1998 — 1999
    Provided reception, switchboard, and administrative support, also taking on roles in Childcare and Fitness as Manager on Duty.

Skills & Expertise

Account Management

Education

  • Grade 12
    Worcester Gymnasium · — — 1996

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