Nica B.
Junior Gaming Chat Support Specialist
Open to offersNew to PlatformAbout
Nica B. is an experienced Customer Chat Representative specializing in the gaming and online gambling industries. She has delivered real-time support to players with account and game-related issues, payment inquiries, and policy questions, ensuring high customer satisfaction in fast-paced, high-volume chat environments. Her role at Trojans Well Entertainment Corp. involved assisting users with troubleshooting, platform navigation, and compliance with responsible gaming and security standards. With prior experience as a Payment Officer at KNW Technology Inc. and a Risk Payment Officer at Solaire Theatre Resort Hotel and Casino, Nica has handled payment monitoring, reconciliations, KYC compliance, and fraud detection. She is proficient in CRM tools such as Freshchat, Zendesk, Betby, and MetaMap, enabling efficient case tracking and resolution. Her background also includes sales in the jewelry sector and practical teaching in elementary education.
Experience
Customer Chat Representative
Trojans Well Entertainment Corp. · 2025 — 2026Provided real-time support to players through live chat, facilitating a positive gaming experience. Addressed inquiries about account matters, payment processes, promotions, and game-related issues. Assisted users with technical troubleshooting and navigated them through platform features. Monitored and escalated suspicious activities or complaints per company protocols, maintaining professionalism and compliance with responsible gaming standards.Payment Officer
KNW Technology Inc. · 2023 — 2024Delivered online gambling assistance to international clients, overseeing payment transactions for potential issues or delays. Ensured payments were processed promptly and managed reconciliations, while monitoring payment and bank settlement statuses.Risk Payment Officer
Solaire Theatre Resort Hotel and Casino · 2019 — 2021Analyzed payment transactions to identify suspicious activities and potential fraud. Verified player identities in adherence to KYC policies, ensuring compliance and safety in operations. Monitored high-risk transactions, created reports for unusual behaviors, and routinely prepared risk assessments for management.Sales Associate
Oro China Jewelry Group of Companies · 2018 — 2019Welcomed customers and assisted in selecting jewelry, effectively guiding them through the purchasing process. Offered styling advice and informed clients about warranties and services to foster strong relationships and repeat business. Followed up on sales, promotions, and forthcoming events.Practice Teaching
CHMSU, Laboratory Elementary School · 2017 — 2018Prepared the classroom for student learning and managed classes when the cooperating teacher was unavailable. Monitored and assessed student progress, documented grades, and provided constructive feedback. Assisted in developing lesson plans aligned with curriculum guidelines and student requirements, and collaborated with the mentor teacher for enhancements.
Skills & Expertise
Education
- Bachelor of Elementary Education Major in General EducationCarlos Hilado Memorial State University · 2013 — 2018
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